Chatra For Mac

Chatra is a live chat software that can connect you and your entire team with your website’s visitors. The macOS client is based on the web application provided by the service, and the overall design resembles an instant messaging solution.

Naturally, the Chatra web console can also be accessed in any browser. On the other hand, you may also use the Chatra companion apps developed for the major operating systems (Windows, iOS, and Android).

In the Chatra Set up and Customize panel, you get to see the widget snippet that has to be included in the source code of each web page on which you want to activate the chat service. You can also choose to install it into your content management system.

Once everything is in place, all chats activated by your visitors will be sent to the Chatra Queue, and you will be able to manage them within the desktop client. The best part is that multiple team members can join the same conversation to help solve more complex issues.

Chatra functions like most instant messaging solutions, but also provides more extensive details about your interlocutor, such as the time on site, location, OS, device, browser, and user agent. The service can also initiate conversations automatically if certain criteria are met.

An agent on your team can store notes about each conversation, and input the visitor’s email or phone number.

Moreover, if a visitor starts a conversation while your team is offline, Chatra can collect email details so you can communicate with them even if they left the website.

Chatra packs numerous customization options and provides support for various integrations in order to help visitors reach your team faster.

The app also focuses on delivering efficient communication and management tools for your agents, in an attempt to make their job easier and more relaxing.