Web Help Desk Changelog

New in version 12.0.1

July 24th, 2013
  • Improvements:
  • The WHD installation program now recognize multiple WHD installations and allows only one WHD installation. This new improvement means that customers can run a WHD installation as many times as needed to fix installations having issues like broken libraries and bad buddy drops. Upgrading to WHD SR1 does not change existing WHD data or the embedded PostgreSQL database.
  • The new installation fixes a previous a IPv6 issue that disabled database startup on Windows 2003 and Windows XP. The installation now automatically detects whether your server supports IPv6 or not, and if it does not, applies a new configuration to the whd.conf file with the IPv6 connector commented out.
  • All users can install WHD with administrator privileges. WHD installations now check if the user running the installation process has WHD administrator privileges. If they do not, the WHD installation program escalates the user’s privileges to administrator privileges so they can successfully install and configure WHD.
  • Fixed Issues:
  • Need to make Error message more clear, when JDBC Driver is needed
  • Installer blocks on maintenance expired
  • PostgreSQL service does not start on Windows 2003
  • WHD-vSphere-12.0.0.655 contains DEMO changes and it says 12.0.1.8 after installation
  • db_name is not consistent in .whd.properties file
  • Change copyright link on login page
  • Administrator must accept EULA twice
  • WHD Discovery Engine (WMI) ignores XP machines
  • Escalate Privileges to Administrator when Running WHD Installer
  • Escalate Privileges to Administrator when Running WHD scripts in Windows
  • Default descriptor of WO (postgres) causing problems
  • Upgrade Fails When IP Address is bound in WHD.conf
  • Performance issues with Save
  • WHD – Windows installer shortcuts are not created for the 12.0.0 version branch > RC3
  • Exception on deleting attachment
  • whd.properties change when existing old DB configured from GSW
  • Unable to create ticket notes using API
  • Connection to http://localhost:8081 refused error is shown during database migration
  • Incoming email Exchange Server SSL Certificate Issues
  • Apple Push Notification Certificate needs to be updated
  • WMI discovery serial number &emdash; None should be the same as null

New in version 12.0.0 (May 22nd, 2013)

  • NEW FEATURES:
  • Asset database integration with SolarWinds Network Performance Monitor (NPM), Network Configuration Manager (NCM), and Server & Application Monitor (SAM)
  • Native integration to receive alerts directly from SolarWinds NPM, NCM, and SAM, and record them as tickets in Web Help Desk
  • Improved auto-discovery for automated LDAP and Active Directory configuration
  • Support for Windows 2012 and Microsoft SQL 2012
  • New Getting Started Wizard, with automatic WHD database setup
  • Support for embedded PostgreSQL database
  • Migration utility automating Frontbase to PostgreSQL
  • Support for Windows 8 (only for evaluation version of WHD)
  • New Virtual Appliance support
  • Automatic asset discovery with a built-in scanning engine to discover assets based on subnet or IP range using WMI:
  • Discover hardware and software information like hostname, manufacturer, model, OS, software installed, memory, and logged-in users
  • Use scheduling feature to automatically add/remove assets at predefined intervals
  • FIXED ISSUES:
  • PCI compliance failure
  • Absolute Manage discovery connections not getting OS names
  • Special character in the mail causes NullPointerException
  • Wrong path given in tool tip
  • Tag doesn’t work
  • Action Rule is not applied when a ticket is approved via UI
  • FogBugz – database problem
  • Ticket creating via e-mail
  • HTML emails not rendering customer logo
  • Custom Field and Bulk Actions
  • Logo is missing
  • Error when using the web interface to add a job
  • Button placement in Chrome and OSX
  • Memory leak
  • Search query broken
  • Search query not showing results
  • Recommended server requirements
  • Mobile App – My Tickets page is empty
  • Doc Task – Security issue w/ iOS app
  • Reporting error – unbound To date
  • Cannot connect to WHD installed on CentOS
  • Support for SCCM 2012
  • Installation for Windows Server 2012 with with SQL Server 2012
  • Login field length is limited to 50 characters
  • Lansweeper 5 integration

New in version 11.2.1 (February 20th, 2013)

  • Bugs Fixed in this version:
  • The Admin Guide link on the welcome page now links to the correct documentation.
  • Fixed a significant memory leak that could affect Web Help Desk performance.
  • Fixed an issue that could create blank ticket notes in email update notifications.

New in version 11.2.0 (December 6th, 2012)

  • Bugs Fixed:
  • LDAP created deleted account.
  • Duplicate accounts were being created for some LDAP connection clients.
  • LDAP password cache not respecting time limit parameter.
  • PCI test would show a failure. Failure was actually an incorrect test result report. Modified WHD to return 404 error on password hack attempt.
  • Web Help Desk does not support FirstClass LDAP directories.
  • WHD deletes or deactivates client accounts if an LDAP authentication error occurs other than a password failure, and the LDAP Connection setting “When Clients are removed:”is set to “Delete client” or “Deactivate client.”
  • WHD Absolute Manage discovery connection fails to convert operating system identifiers into names (e.g., the operating system “Windows XP Professional” shows in WHD as “5″).
  • WHD generates invalid SAML request IDs, resulting in a SAXParseException when processing the SAML response, resulting in the user being taken to the WHD login page even though they were authorized by SAML.
  • When clients are being synced with LDAP, the daemon can fail to match an e-mail ticket with an existing client if the subject contains a ticket number not in the database.

New in version 11.0.8 (November 8th, 2012)

  • New Features in this release:
  • Product now displays the full version number in General > System Information.
  • Bugs Fixed in this version:
  • FrontBase service doesn’t run after fresh installation WHD in Mac OS.
  • IE: Ticket buttons are disabled when the ticket is saved.
  • Safari cannot display start screen after fresh installation.
  • WHDPrivilegedNetworks not working correctly.
  • Saving tech notes occasionally results in an error that states that there was a problem with rowdiffs.
  • WHD for Exchange EWS connections is sometimes unable to make SSL connections to Exchange servers.
  • Bug in saving tickets with validation errors.
  • Multiple users creating a new ticket within 0.5 seconds of each other.
  • Vulnerability in createTicket URL.
  • Vulnerability in tickets view.
  • Duplicate status change history for a single tech note.
  • Send buttons are truncated on Ticket-Notes.
  • Error saving tech note: java.lang.NullPointerException.
  • Send a note button emails full ticket instead of single note.
  • Error saving tech note: java.lang.NullPointerException.
  • User gets logged off after login.

New in version 11.0.6 (July 14th, 2012)

  • Fixed report custom field category to deal gracefully when custom field gets deleted
  • Fixed Lansweeper tool link
  • Fixed issue in the asset PDF generator that could sometimes cause the columns to be ordered incorrectly
  • Fixed issue in ticket importer that could sometimes make it import dates incorrectly if the spreadsheet dates were missing a time part
  • Fixed issue where the Exchange connector would sometimes have trouble connecting to 2 different Exchange servers, if such were configured in the incoming mail settings
  • Fixed issue where the ticket Basic Search was filtering out RTs that were tied to locations/departments
  • Fixed Ticket REST update to not require sendEmail as a parameter
  • Fixed ou from dn to work correctly when the ou in the Base DN is in lowercase and the ou from the RDN is uppercase
  • Fixed error that came up when the cleanup daemon attempted to delete a one-time-only ClientBulkAction that was linked to a list of “secondary rooms”
  • Added daemon to ping Tomcat every 15 minutes in an attempt to avoid the issue where Tomcat will kill new sessions in the morning after a scheduled nightly restart

New in version 11.0.4 (June 16th, 2012)

  • Fixed bug causing Tech passwords to be hidden when using local “Web Help Desk” authentication.

New in version 11.0.3 (June 14th, 2012)

  • Fixed date formatter in PDF invoice.
  • Added database primary key repair for missing PKs .
  • Added automatic Client LDAP sync whenever a client is selected for editing or added to a ticket.
  • Fixed issue that could cause an integrity constraint error when deleting a Tech Group Level.
  • Fixed “To” Scheduled Date field — previously the “To” date would silently reset to match the “From” date on any subsequent ticket save.
  • Survey display fixes when viewing surveys with long labels.
  • Bug fixes to solve “editingContext disposed” errors on Tech and Asset when editing tickets.
  • Fixed an Asset import regression bug.
  • Removed code that could trigger a java.util.zip.ZipException in some Mac OS X 10.7.4 Server configurations.
  • Improved stability of Action Rule code.
  • Fixed problem where Asset Reservation numbers were not being saved and incremented reliably.
  • Changed the behavior of Ticket Custom Fields — any custom field with a value will remain visible in the ticket regardless of the Request Type selected. Only custom fields that are nulled will be removed from the ticket if they are not linked to the currently selected request type.
  • Added an [i] indicator for inactive techs in the ticket advanced search qualifiers.
  • Various minor CSS fixes.

New in version 11.0.2 (June 7th, 2012)

  • Fixed LDAP connection to not attempt a connection on save if account is disabled.
  • Fixed Javascript reference not using relative URLs which could lead to X-JSON errors due to cross domain script requests.
  • Fixed bug that could affect reports using repeat categories.
  • Fixed nullPointer triggered in Calendar view for Tech Groups if no Tech Groups have been defined.
  • Various minor CSS fixes.
  • Removed warning when navigating away from ticket detail editor.