Web Help Desk 12.2.0

Web-based help desk application

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What's new in Web Help Desk 12.2.0:

  • New features and improvements in this release include:
  • DameWare integration: Provides seamless, out-of-the-box integration between WHD and DameWare, with the ability to open DameWare sessions using direct links in WHD. This new capability enables DameWare agents to open Web Help Desk tickets for items in DameWare, create ticket notes, and post screenshots directly from the DameWare client.
  • Asset reporting: Builds real-time reports on multiple assets, based on the features you choose. These reports provide statistics on topics such as the number and type of assets in the database, where assets reside, and asset status, such as in storage or deployed.
  • Extended API functionality: Now use the API to upload attachments to WHD tickets.
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LICENSE TYPE:
Trial 
FILE SIZE:
277 MB
USER RATING:
3.9/5 36
DEVELOPED BY:
MacsDesign Studio
CATEGORY:
Home \ Network/Admin
12 Web Help Desk Screenshots:
Web Help Desk - By accessing the calendar window you will, be able to view and manage your calendar.Web Help Desk - From the Tickets tab your can easily view and manage your tickets.Web Help Desk - The ticket details tab provides you with the means to write dates, details and notes.Web Help DeskWeb Help DeskWeb Help DeskWeb Help DeskWeb Help DeskWeb Help DeskWeb Help DeskWeb Help DeskWeb Help Desk
Web Help Desk is a web-based application designed to provide a technical support solution for users that are managing multiple sites and thousands of users.

Start Web Help Desk will launch the Web Help Desk services and if the current user is not root, an administrative password will be required. The Web Help Desk can also be started from the command line using the command /Library/WebHelpDesk/whd start.

Stop Web Help Desk will terminate the Web Help Desk services. If the current user is not root, an administrative password will be required. The Web Help Desk can also be started from the command line using the command /Library/WebHelpDesk/whd stop.

Last updated on January 30th, 2015

Runs on: Mac OS X 10.6 or later (Intel only)

feature list requirements limitations

#customer helpdesk #support group #manage assets #helpdesk #help desk #customer #client

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