Web Help Desk 12.1.0
Web-based help desk application
Start Web Help Desk will launch the Web Help Desk services and if the current user is not root, an administrative password will be required. The Web Help Desk can also be started from the command line using the command /Library/WebHelpDesk/whd start.
Stop Web Help Desk will terminate the Web Help Desk services. If the current user is not root, an administrative password will be required. The Web Help Desk can also be started from the command line using the command /Library/WebHelpDesk/whd stop.
- Web based interface
- Database backend
- Manage assets
- Multiple search capabilities
- E-mail alerts
- PDF generation
- Client request
Web Help Desk
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What's New in version 12.0.1
- The WHD installation program now recognize multiple WHD installations and allows only one WHD installation. This new improvement means that customers can run a WHD installation as many times as needed to fix installations having issues like broken libraries and bad buddy drops. Upgrading to WHD SR1 does not change existing WHD data or the embedded PostgreSQL database.
- The new installation fixes a previous a IPv6 issue that disabled database startup on Windows 2003 and Windows XP. The installation now automatically detects whether your server supports IPv6 or not, and if it does not, applies a new configuration to the whd.conf file with the IPv6 connector commented out.
- All users can install WHD with administrator privileges. WHD installations now check if the user running the installation process has WHD administrator privileges. If they do not, the WHD installation program escalates the user’s privileges to administrator privileges so they can successfully install and configure WHD.