Web-based help desk application. #Customer helpdesk #Support group #Manage assets #Helpdesk #Help desk #Customer
Web Help Desk is a web-based application designed to provide a technical support solution for users that are managing multiple sites and thousands of users.
Start Web Help Desk will launch the Web Help Desk services and if the current user is not root, an administrative password will be required.
Moreover, the Web Help Desk can also be started from the command line using the command /Library/WebHelpDesk/whd start.
Stop Web Help Desk will terminate the Web Help Desk services. If the current user is not root, an administrative password will be required.
The Web Help Desk can also be started from the command line using the command /Library/WebHelpDesk/whd stop.
System requirements
- WebObjects Deployment License
- Server: Mac OS X Server
- One of the following RDBM Systems: FrontBase (included), OpenBase, MySQL, SQL Server 2000, Oracle 8/9i/10g
- Client: Safari, I.E. 5 , Mozilla/Firebird/Camino/Netscape 6 or OmniWeb 5.
- 64-bit processor, dual Core, 2.0 GHz or better
- 20 GB hard drive space
- 3 GB memory, adding 1 GB for every 10 additional technicians
Limitations in the unregistered version
- 30 days trial period.
What's new in Web Help Desk 12.4.0:
- NEW FEATURES AND IMPROVEMENTS:
- Support for FIPS 140-2 compatible cryptography. For environments where high security standards are required, you can install and configure FIPS 140-2 compatible cryptography to achieve your required level of regulation compliance. The user interface includes a password migration tool to help you migrate techs and clients to FIPS-secure passwords.
- Security improvements. Improved security across the application for FIPS-mode SSL connections, which include:
Web Help Desk 12.4.0
add to watchlist add to download basket send us an update REPORT- runs on:
- Mac OS X 10.6 or later (Intel only)
- file size:
- 271 MB
- filename:
- WebHelpDesk-12.4.0.pkg
12 screenshots:
- main category:
- Network/Admin
- developer:
- visit homepage
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