IRM, the Information Resource Manager, will keep detailed information about each computer, as well as provide a trouble ticket system, a knowledge base and a FAQ system. All elements are interwoven into a seamless web application.
Here are some key features of "IRM":
· Detailed tracking of computers, searchable by all fields
· Software tracking (installed copies, licensing)
· Trouble ticket system ("tracking") with priorities, assign to users, tracking history, anonymous web submission, followups
· Scaleable to thousands of records
· SNMP browse support
· Network mapping by network devices and ports/wires
· Full e-mail notification
· Report generation tools
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