Apple Customers Can Pay to Chat with Support for Out-of-Warranty Products

Apple Customers Can Pay to Chat with Support for Out-of-Warranty Products

“Here to Help” program also introduced for AppleCare Staff

Leaked AppleCare+ Document Reveals Improvement in iPhone Servicing Policy

Leaked AppleCare+ Document Reveals Improvement in iPhone Servicing Policy

Receive replacement devices from Apple retail stores and repair centers

Apple to Debut 24/7 Chat Support with iOS-Friendly Site

Apple to Debut 24/7 Chat Support with iOS-Friendly Site

AppleCare program users to get a new service starting August 12

Apple: You Don’t Need to Register Your Mac/iPhone for Support

Apple: You Don’t Need to Register Your Mac/iPhone for Support

Cupertino issues reminder to customers regarding service

Apple Now Repairing iPhone Screens In-Store

Apple Now Repairing iPhone Screens In-Store

Company charges $149 / €114 for service independent of AppleCare+

Apple Reveals Changes to Service Training and Certification Programs

Apple Reveals Changes to Service Training and Certification Programs

Updates to go into effect June 23, 2013, “based on feedback from the field”

Apple No Longer Replacing iPhones If Fixes Can Be Made In-Store

Apple No Longer Replacing iPhones If Fixes Can Be Made In-Store

AppleCare to be updated with a subscription service and in-store repairs

Apple Seeks to Enhance AppleCare Applications and Tools

Apple Seeks to Enhance AppleCare Applications and Tools

The Support Programs User Experience team is hiring new staff

Apple TVs with Wi-Fi Issues Prompt Apple to Launch Replacement Program

Apple TVs with Wi-Fi Issues Prompt Apple to Launch Replacement Program

Technicians are instructed to replace devices less than 2 years old

Apple Sued in Belgium over AppleCare Advertising

Apple Sued in Belgium over AppleCare Advertising

Cupertino doesn’t make it clear that customers are entitled to two years of warranty

iPhone 5 Purple Lens Flare Is a Non-Issue, Says Apple Support

iPhone 5 Purple Lens Flare Is a Non-Issue, Says Apple Support

Apple rep assures customer that this is normal behavior for the iPhone 5

Apple Intros AppleCare+ for iPad

Apple Intros AppleCare+ for iPad

Extends your coverage to two years, covers incidents from accidental damage

Italy Fines Apple 1.2 Million for Misleading AppleCare Wording

Italy Fines Apple 1.2 Million for Misleading AppleCare Wording

Apple is to change its policy and publish the new literature on its web site

Apple Launches iPhone-Exclusive AppleCare+ (Plus)

Apple Launches iPhone-Exclusive AppleCare+ (Plus)

Covers up to two incidents but requires subsequent $49 service fee