Customers shouldn’t receive support for apps they didn’t pay for, says Flexibits developer

May 26, 2014 14:45 GMT  ·  By

Apple no longer lets people who requested a refund to reinstall and/or update the app they weren’t so pleased with, according to a finding by Flexibits developer Michael Simmons. Flexibits makes the popular calendar app Fantastical for iOS and OS X.

“I think it’s a good thing,” Flexibits’ Michael Simmons says in an interview. “If you bought an app, but then asked for and received a refund, you shouldn’t be entitled to keep using the app or receive updates/support.”

Apple presumably amends a user’s account to include information regarding which apps have been refunded or canceled (as the above screenshot shows) in order to prevent that user from continuing to employ the services of that particular application, despite having requested the mother ship to give him/her a refund.

After all, what’s to stop me from buying Final Cut Pro X then telling Apple, “Uhm, I don’t like having to tweak my system settings to see the scroll-bars. Please give me a refund,” and then completely enjoy using FCP X and even win an Oscar?

“Again, I think it’s a good thing for the store, because, as users learn about this new policy, they’ll be less likely to request a refund if they want to be able to continue using an app,” adds Simmons. “Prior to this new policy, users could potentially take advantage by asking for a refund, but then continue to receive updates and support for apps they didn’t ultimately pay for.”

It doesn’t get much clearer than this folks. Either you want an app or you don’t. Only thing you can do extra is create yourself a new Apple ID.